Unemployment Office

Unorganized, unpleasant, and chaotic. Those are only 3 of many unflattering adjectives that i can use to describe the unemployment office. Now let me elaborate more by saying that I have only been to one certain office so I can only hope that other IDES offices are not like the one I have unfortunately frequented.
From the moment you arrive at the office location you are faced with a challenge… Finding a place to park. They do have a free lot, a small one might I add, but the odds of you finding a spot are slim to none. Your next option is paying for parking on the street at $1.50 an hour. Not very welcoming for someone who is unemployed. The most convenient option is driving one block southwest and parking on the side street. Its free and spots are plentiful.
Once you’ve overcome that hurdle the real fun begins. As soon as you walk in to the office you are greeted by a security officer that barks orders at you in a very demanding fashion, much like the way a prison guard would order a prisoner. Not a good way to deal with people if you ask me. We already don’t have jobs so do you really have to yell at us? A little courtesy can go a long way.
After you’ve entered and been herded like cattle into the building, you meet a woman who directs you according to your situation (i.e. if you were fired, laid off, interview). After making sure you have the right credentials, they point you in the next direction with as little information as possible. In my situation I had to sign in on a sheet then fill out a form, but there was no pen to sign in or to fill out the form with, so I asked the woman who had to told me to sign in for a pen and she replied that they did not have anymore to give out. I was puzzled as to why they did not just have a designated “sign in pen” attached to the clipboard at least. Eventually I borrowed a pen from another visitor who had brought their own pen… A veteran move. But he had lent me the pen only to sign in with so I still had to find a pen to fill out my form. After explaining to the woman that I could not find a pen she finally borrows me a red one and after completing my form, my name is finally called and a man reviews my form and tells me to redo it because it was done in red ink and their copier will not copy red ink. So I had to repeat the entire process of signing in and finding a pen and filling out a new form. Luckily a fellow visitor had seen my situation unfold and lent me a blue pen to complete my form.
Let me now be more detailed in describing my encounter with the reviewer of the form. He commands you in a military manner telling you exactly where to sit, put your belongings, and even where to lay out your paperwork. As if there is anywhere else to put your papers because the desk you are seated at is swamped with folders and files leaving you very little room for your paperwork. But this is the best part of your journey because now it is almost done. After your form has been reviewed you are given several brochures and papers telling you what to expect in the next few weeks. And that’s all. You have no time for further questions or comments. The reviewer simply points you out the door and moves on. I know they are very busy and have many people to deal with but spending an extra minute or two and being a little more helpful would be nice.
And that’s what it boils down to. The workers there just need to be more courteous in my opinion. They seem like they hate to be there and don’t want to deal with people. Bottom line is they should be appreciative of the position they are in. At least they have a job. I’m willing to bet if IDES did a review of how this particular office was run it would probably receive a failing grade. I only hope that other offices are not run like this one.
Now I also understand that IDES offers you the ability to file a claim online and over the phone but for those who are unable to do so, this may be the type of experience they’re in for and for a state run department, that is unacceptable.

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